FAQs

Order

The maximum quantity of items per order is 3.

Payment

We accept all major payment cards and use Stripe.com as the payment gateway: Visa, MasterCard, JCB, Discover, Diner’s Club, and American Express card. All prices are in charged in US Dollars (USD) and this will be exchanged to your local currency by your bank or card issuer.

We also accept PayPal and Alipay as payment for all of our items.

Once your order is confirmed, you cannot change your payment details.

Shipping

customs duties and import taxes for the order may vary from country to country. Buyers are responsible for these charges and they are not included in shipping costs.

We ship the item through Hong Kong Post with tracking number for reference.

We ship worldwide, just select your shipping destination at checkout.

For shipping address in the following countries:

Australia, Austria, Belgium, Brazil, Cambodia, Canada, Denmark, Finland, France, Germany, Hungary, Iceland, Indonesia, Ireland, Israel, Japan, Latvia, Lebanon, Luxembourg, Macao, Mainland China, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Russia, Serbia, Singapore, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Kingdom, United States and Viet Nam

We charge $5 USD flat rate per order and $0.2 per 0.01g of the order.

For the countries not included in the list above, we charge $5 USD flat rate per order and $0.26 per 0.01g of the order.

If the tracking state of the order does not update for 2 weeks time, please contact our support by email gogogameshop@gmail.com with the tracking number, we will issue an official request to the post office for investigation.

We will sent you a confirmation email once the order has shipped.

The handling time for each order normally takes 4 business days (according to the Hong Kong general calendar) before being shipped.

Once the order is shipped, we will sent you a confirmation email along with the tracking number for your reference.

You could track the order at the Hong Kong Post official website:
https://www.hongkongpost.hk/en/mail_tracking/index.html

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