FAQs

Order

The maximum quantity of items per order is 3.

Payment

We accept all major payment cards and use Stripe.com as the payment gateway: Visa, MasterCard, JCB, Discover, Diner’s Club, and American Express card. All prices are in charged in US Dollars (USD) and this will be exchanged to your local currency by your bank or card issuer.

We also accept PayPal and Alipay as payment for all of our items.

Once your order is confirmed, you cannot change your payment details.

Shipping

customs duties and import taxes for the order may vary from country to country. Buyers are responsible for these charges and they are not included in shipping costs.

We ship the item through Hong Kong Post with tracking number for reference.

We ship worldwide, just select your shipping destination at checkout.

The shipping cost is depending on the kind of service available by the Hong Kong post to the destination country.

For registered airmail with tracking number post service, we charge USD $5 Base Cost per order and USD $0.26 per 0.01kg of the order.

For EMS with tracking number post service, we charge USD $38.7 for the first 0.5kg and USD $4 for each 0.5kg over the first 0.5kg.

For registered surface mail with tracking number post service, we charge USD $3.5 Base Cost per order and USD $0.02 per each 0.001kg when the weight is over 0.1kg.

If the tracking state of the order does not update for 2 weeks time, please contact our support by email gogogameshop@gmail.com with the tracking number, we will issue an official request to the post office for investigation.

We will sent you a confirmation email once the order has shipped.

The handling time for each order normally takes 4 business days (according to the Hong Kong general calendar) before being shipped.

Once the order is shipped, we will sent you a confirmation email along with the tracking number for your reference.

You could track the order at the Hong Kong Post official website:
https://www.hongkongpost.hk/en/mail_tracking/index.html

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