At this time, we do not offer local shipping due to logistical limitations. Our fulfillment process is optimized for international delivery through Hongkong Post, and we currently do not have a local courier setup that meets our service standards. We’re always reviewing our shipping options, and local delivery may be considered in the future.
Archives: FAQs
What currency are the prices listed in?
All prices on our website are displayed in USD (United States Dollars) by default. If you prefer to view prices in a different currency, you can change it using the currency selector in the sidebar. The final charge will depend on your payment provider’s exchange rate at checkout.
Why was my order canceled and refunded before it shipped?
We may cancel and refund your order before shipping for the following reasons:
- The item is out of stock
- The item was damaged prior to dispatch
- There is an issue with shipping, such as airmail service being suspended from Hong Kong to your destination country
These measures help ensure you aren’t left waiting for an item we can’t deliver. If this happens, we’ll notify you promptly and issue a full refund.
Do you store any credit card information?
No, we do not store any credit card information on our website. All payments are processed through Stripe, a third-party payment provider. This means your financial information is handled externally and never stored on our servers.
The tracking status of my order hasn’t updated – what should I do?
Tracking updates from Hongkong Post may occasionally be delayed, especially during busy periods or international transit. In some cases, certain destination countries do not provide tracking updates for registered mail, which can result in limited visibility once the item leaves Hong Kong.
- Double-check the tracking number on Hongkong Post’s tracking page
- Reach out to us—we’re happy to assist and follow up on your behalf
Is there a limit on the quantity of items per order?
Yes, the maximum quantity per order is 3 items. This limit helps ensure that the total size and weight of your package stays within the restrictions set by our courier, Hongkong Post, for safe and efficient delivery.
What is your return policy?
Please refer to our return policy at
Who is responsible for customs duties and import taxes?
Buyers are responsible for any customs duties, import taxes, or related fees that may be charged by their local authorities. These charges are determined by the destination country and are not included in the purchase price or shipping fees on our website.
How long is the handling time before my order is shipped?
All orders are processed within 5 business days before being shipped. Once your package is on its way, we’ll email you a tracking number so you can follow its delivery status online.
How will I know whether my order has been shipped?
You’ll receive a shipping confirmation email once your order has been dispatched. This email will include your tracking number, so you can monitor your delivery status online.