You need to choose Mexican peso as the display currency in order for OXXO payment option to be shown at the check out page.
Archives: FAQs
Why is my order being canceled and refunded before it shipped?
We will cancel and refund your order if the item is out of stock, damage before the order shipped or issue with shipping such as airmail service is being canceled from Hong Kong to the destination country.
Why Bancontact, SOFORT, Giropay, EPS (Austrian), iDeal and Przelewy24 (P24) payment option are not showing at checkout?
You need to choose Euro as the display currency in order for Bancontact, SOFORT, Giropay, EPS (Austrian), iDeal, Przelewy24 (P24) payment options to be shown at the check out page.
Do you store any credit card information?
All of the credit card information and transaction are stored (if you choose to save card information for future purchase) and process through Stripe payment gateway:
https://stripe.com
We do not store nor process any of your credit card information and transaction at our side/server.
The tracking state of my order does not update, what should I do?
If the tracking state of the order does not update for 2 weeks time, please contact our support by email [email protected] with the tracking number, we will issue an official request to the post office for investigation.
Is there a limit on the quantity of item per order?
The maximum quantity of items per order is 3. That is to ensure that the order’s size and weight are not exceed the limitation of the courier/post service.
What is your return policy?
Please refer to our return policy at
Who is responsible for the customs duties and import taxes?
customs duties and import taxes for the order may vary from country to country. Buyers are responsible for these charges and buyers should inquire their local post office and custom before ordering to clarify the charges.
How long is the handling time before the order being shipped?
The handling time for each order normally takes 1-4 business days (according to the Hong Kong general calendar) before being shipped.
How will I know whether my order has been shipped?
We will sent you a confirmation email along with the tracking number once the order has shipped.