We will cancel and refund your order if the item is out of stock, damage before the order shipped or issue with shipping such as airmail service is being canceled from Hong Kong to the destination country.
You need to choose Euro as the display currency in order for Bancontact, SOFORT, Giropay, EPS (Austrian), iDeal, Przelewy24 (P24) payment options to be shown at the check out page.
All of the credit card information and transaction are stored (if you choose to save card information for future purchase) and process through Stripe payment gateway:
We do not store nor process any of your credit card information and transaction at our side/server.
If the tracking state of the order does not update for 2 weeks time, please contact our support by email [email protected] with the tracking number, we will issue an official request to the post office for investigation.
The maximum quantity of items per order is 3.
Please refer to our return policy at
customs duties and import taxes for the order may vary from country to country. Buyers are responsible for these charges and buyers should inquire their local post office and custom before ordering to clarify the charges.
The handling time for each order normally takes 1-4 business days (according to the Hong Kong general calendar) before being shipped.
We will sent you a confirmation email along with the tracking number once the order has shipped.
Once the order is shipped, we will sent you a confirmation email along with the tracking number for your reference.
You could track the order at the Hong Kong Post official website:
If your order is shipped by SF express:
You could login to your account for the information of tracking of the order