Once your order is shipped, we’ll send you a tracking number via email. You can use it to check delivery updates through Hongkong Post’s mail tracking service
Archives: FAQs
Can I change my payment details after placing an order?
Unfortunately, once an order has been confirmed, we’re unable to make changes to the payment details. This helps maintain a secure and smooth processing experience for all transactions.
Which shipping methods or carriers do you use to deliver items?
We ship all orders using Hongkong Post, which offers reliable local and international delivery services. Depending on your destination and selected shipping option, your parcel may be sent via registered air mail, Speedpost, or other services provided by Hongkong Post.
Which countries do you deliver to internationally?
Our international delivery options depend on whether a shipping method is available for your selected destination. At checkout, you’ll be able to see if shipping is supported based on your address. If no shipping options are shown, it means we’re currently unable to deliver to that location.
Which Payment Types Do You Accept?
We accept all major payment cards by using Stripe as the payment gateway: Visa, MasterCard, JCB, Discover, Diner’s Club, and American Express card.
We also accept Alipay, Apply Pay, Google Pay, Bancontact, SOFORT, Giropay, EPS (Austrian), iDeal, Przelewy24 (P24) and OXXO as payment for all of our items.